I use a style of participatory facilitation called Convergent Facilitation to support you in seeing all angles of the situation, gathering all information and supporting the group to come up together with a creative decision that captures all requisites. Including the information contained in everyone's opinion is an art, especially where there seems to be controverted or opposing positions or views (or outliers), which at times brings up a lot of emotion in people. Having an external facilitator can help diffuse tension and move towards a better solution while enjoying a process that gels the team. I can further provide training in the process of Convergent Facilitation if you wish to incorporate this way of enhancing shared decision making in your organisation. * Convergent Facilitation is the work of Miki Kashtan.